FAQ

CS5-1CMC-400-2CVS2

1.How to choose suitable machine?

Considering that machinery are different base on different customer’s requirement, we advise you discuss with our sales engineer firstly, then confirm the order. Our engineer will advise you a suitable machine for your application to avoid wrong machine ordered. If current machine cannot meet your requirements, we will custom made machine for your application.

2. How to install new machine?

Most of our machines don’t need our engineer to visit customer’s factor to install, under this circumstance, just refer our user manual to install machines; if you have any questions, you can consult with our professional engineer and they will give you instructions to guide you how to do via pictures, videos etc. For some complicated machinery, customer can arrange their engineer to come to our factory for training before we delivery machines; if do need, our engineer also can go to your factory to install it, but you have to bear all the travel costs including board and lodging costs , round-way air tickets and Daily labor costs

3. How to offer maintenance for old machine?

If old machines have any problem, customer can describe this problem to us via email; In order to avoid false understanding problem, we advise you offer us pictures and videos to show us real problems occurred; under this circumstance, we can easy to judge the problem and advise you how to solve. If need replace parts, your engineer should obey our instruction to change it.  If your engineer has no this ability to repair the machine, you can also delivery the machine back to us for repair or request our engineer go to your factory to solve it; All repair costs occur should be paid by buyer.

4. Warranty period and spare parts supply?

We have one year warranty and life-long maintenance. During the first year, if any parts broken not occurred by human, we will supply the new replacement parts freely.

5. Do you supply OEM service?
Yes. OEM service is available. Our professional designer would make your private idea into being. We will protect your sales area, ideas of design and all your private information.And we are negotiating with agents and distributors in many countries.

6. Do your machines have Invention Patent?
Yes.

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Post time: Mar-13-2019
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